Support Coordination
Levels of Support Coordination
Level 1: Support Connection
Short-term assistance to help you connect with supports, services, and community resources that meet your needs.
Level 2: Coordination of Supports
Ongoing support to help you understand and implement your NDIS plan, coordinate services, and build independence.
Helping You Get More from Your NDIS Plan
At the heart of everything we do is a commitment to helping people live the life they choose. We believe every individual deserves the opportunity to pursue their goals, build independence, and participate fully in their community.
Our experienced and caring team is here to support you every step of the way. Whether you need assistance understanding your plan, coordinating services, or connecting with the right supports, we work alongside you to make the most of your NDIS funding and achieve meaningful outcomes. We also provide ongoing guidance and advocacy to ensure your supports continue to meet your evolving needs.
Take Control of Your NDIS Plan
Understand Your Plan
We help you clearly understand your NDIS plan, funding, and services so you know what supports are available and how to use them effectively.
Know Your Needs & Goals
We design a clear step-by-step support plan that connects your goals with the right services to help you move forward with confidence.
Create a Pathway to Success
We design a clear step-by-step support plan that connects your goals with the right services to help you move forward with confidence.
Connect with Right Supports
We link you with trusted providers, services, and community resources that best match your needs, goals, and personal preferences.
Coordinate Your Supports
We ensure all your services work together smoothly, avoiding gaps or overlap, so your supports remain consistent and effective.
Plan with You for the Future
We help you plan ahead to build independence, stability, and long-term wellbeing while adapting to your changing needs over time.
Support with Plan Reviews
We assist you in reviewing and updating your NDIS plan so it continues to reflect your goals, needs, and current circumstances.
Dedicated Support Coordinator
You receive personalised one-on-one support from a dedicated coordinator who understands your situation and works closely with you.
Support Coordination That Puts You in Control of Your NDIS Plan
Understand Your NDIS Plan
We help define your goals, needs, and services clearly and simply.
Know Your Needs & Goals
Understand what you need and what you want to achieve from support
Create a Pathway to Success
We design a clear plan with steps and supports to reach your goals.
Connect with the Right Supports
Linking you to trusted services, providers, and community resources.
Coordinate Your Supports
Making sure all services work together smoothly and effectively.
Plan with You for the Future
Planning ahead to build independence and long-term stability with you.
Support with Plan Reviews
Reviewing and updating your plan to reflect your current needs.
Dedicated Support Coordinator
You receive personalised support from your dedicated coordinator.
How Support Coordination Can Help You Achieve Your Goals
Better Understanding of Your Plan
Helps you understand your NDIS plan and how to use funding, supports, and services effectively to reach your goals.
Improved Coordination of Supports
Ensures your services work together smoothly and align with your goals for better outcomes.
Easier Access to Services
Connects you with providers, community services, and supports to reduce stress and make access to care easier.
Help with Challenges
Helps resolve challenges, remove barriers, and find solutions quickly when issues arise.
More Control and Choice
Empowers you to make informed choices about your supports, goals, and daily life decisions.
Ongoing Guidance and Advocacy
Provides ongoing guidance, coordination, and advocacy to support your independence and progress.
Your Questions Answered
What is Support Coordination?
Support Coordination is an NDIS-funded service designed to help participants understand and implement their NDIS plans. A Support Coordinator works with you to connect with suitable service providers, build your confidence in managing supports, overcome barriers, and help you achieve your goals. The aim is to increase your independence and ability to navigate the NDIS over time.
Am I eligible for Support Coordination?
Eligibility for Support Coordination is determined within your NDIS plan. If the NDIA identifies that you would benefit from extra help to manage and coordinate your supports, funding for Support Coordination will be included. This funding is specifically allocated to assist you in navigating the NDIS, accessing services, and achieving the goals outlined in your plan.
Do I automatically get Support Coordination in my NDIS plan?
No. Support Coordination is not automatically included in every NDIS plan. The National Disability Insurance Agency (NDIA) only funds Support Coordination when it is considered reasonable and necessary for a participant. This may be approved if you need assistance navigating complex support systems, managing multiple providers, or during significant life changes and transitions.
Can I change my Support Coordinator if I am not happy?
Yes. You have choice and control over your NDIS supports. If you are not satisfied with your current Support Coordinator, you can change providers at any time. You do not need to wait until your plan ends. Finding a coordinator who understands your needs, goals, and preferences is important for achieving positive outcomes.
Does my Support Coordinator need to be located in my local area?
No, your Support Coordinator does not have to live in your local area. However, working with a local coordinator can be beneficial because they often have strong relationships with local service providers, community organisations, and support networks. Their local knowledge can help you access suitable services more efficiently.
Can my Support Coordinator help me prepare for my NDIS Plan Review?
Yes. Support Coordinators can assist you in preparing for your plan review by gathering evidence, documenting your progress, identifying unmet needs, and preparing reports. They can also help outline recommendations for future funding and supports to ensure your next plan reflects your current circumstances and goals.
What can a Support Coordinator help me with?
A Support Coordinator can help you:
- Understand your NDIS plan and funding.
- Find and connect with suitable service providers.
- Coordinate multiple supports and services.
- Build skills to manage your own supports.
- Access community programs and resources.
- Resolve service delivery issues.
- Prepare for plan reviews.
- Work towards achieving your NDIS goals.
- Navigate changes and life transitions.
How do I get started with a Support Coordinator?
If you already have Support Coordination funding in your NDIS plan, you can contact us and arrange an initial meeting to discuss your needs and goals.
If you do not currently have Support Coordination funding but believe you need it, you can discuss this during your next plan review, speak with your Local Area Coordinator (LAC), or provide evidence showing why Support Coordination would help you effectively implement your plan.
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